Refund Policy
How returns, refunds, exchanges, and cancellations work when you order a custom LED neon sign from NeonTara.
Last updated: August 4, 2026
Our Commitment
At NeonTara, we stand behind the quality of our LED neon signs. We offer returns and refunds only for defective or damaged products to ensure complete customer satisfaction.
Refund Policy — Defective Items Only
We accept returns and provide refunds exclusively for products that are:
- Damaged during shipping
- Defective due to manufacturing issues
- Not functioning as described
- Significantly different from the approved design or description
Custom Orders — No Returns
Custom LED neon signs made to your specifications are non-returnable and non-refundable except in cases of:
- Manufacturing defects
- Damage during shipping (must be reported within 48 hours of delivery)
- Product significantly differs from approved design mockup
We provide design proofs for approval before production to ensure accuracy. Once you approve the design, we cannot accept returns for subjective reasons like “changed my mind” or “doesn’t match my decor.”
Return Process
To initiate a return:
- Contact us at neontara.official@gmail.com within 7 days of delivery
- Provide your order number and reason for return
- Include photos if product is damaged or defective
- Wait for return authorization before shipping product back
Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
Refund Timeline
Once we receive and inspect your returned item:
- Approval notification within 2-3 business days
- Refund processed to original payment method
- Funds typically appear in 5-10 business days (depending on your bank)
- Original shipping charges are non-refundable (unless return is due to our error)
Damaged or Defective Products
If your LED neon sign arrives damaged or is defective:
- Contact us within 48 hours of delivery at neontara.official@gmail.com or +91 79038 84160
- Provide photos of the damage, defect, and packaging
- We will arrange a free replacement or full refund (your choice)
- We cover all shipping costs for damaged/defective replacements
Our quality control team carefully inspects every product before shipping. If you receive a defective item, we’ll make it right immediately.
Exchanges
We accept exchanges for standard products within 7 days of delivery. Exchange shipping costs are the customer’s responsibility. Contact us to initiate an exchange request.
Warranty Coverage
Our 1-year warranty covers manufacturing defects and LED failures under normal use. Warranty claims are handled separately from returns and refunds. See our Terms of Service for complete warranty details.
Non-Refundable Items
- Custom-made LED neon signs (unless defective)
- Products damaged due to misuse or improper installation
- Products returned without prior authorization
- Products returned after 7-day window
- Shipping charges (unless return is due to our error)
Cancellations
Order cancellations are accepted under the following conditions:
- Standard products: cancel within 24 hours for full refund
- Custom orders: cancel before design approval for full refund
- After production starts: cancellations not accepted
Contact Us
For refund inquiries regarding defective products, contact us at:
Pungi Road, Karkara, Mandar
Ranchi 835214, Jharkhand, India
Email: neontara.official@gmail.com
Phone: +91 79038 84160
Need Help With A Return?
Reach out to our team anytime — we’re happy to help with defective or damaged orders.
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